Check out the sections below for answers to any questions you may have. If you need more help, feel free to reach out to us at contact@pawtyspot.com. We're here to help!
Pawty Spot delivers fresh, eco-friendly grass patches right to your door for your pet's potty needs. We offer a convenient, mess-free solution perfect for apartments, balconies, or pet parents who want a cleaner and simpler potty solution for their dogs. We use Palisade Zoysia grass, a natural, comfortable material that’s safe for your dog.
How does the subscription work?
We offer flexible subscription options so you can decide how often you'd like fresh grass delivered – weekly, bi-weekly, or monthly. You can modify or cancel your subscription at any time to suit your needs. No commitment, no hassle!
Why should I choose Pawty Spot?
Here’s why Pawty Spot stands out: Natural, pesticide-free Palisade Zoysia grass Eco-friendly and biodegradable Cleaner, no-mess potty solution for your home or apartment Avoid the hassle of potty walks in bad weather Affordable and locally sourced from Dallas grass farms Flexible subscription options with free shipping
Do you offer free samples?
Unfortunately, we don't offer free samples. However, we do offer a risk-free option: you can enjoy full refunds or cancellations within 5 days of your first delivery, and we also provide free replacements within 14 days if you're not satisfied with your Pawty Spot. If you or your pet aren’t happy, we’ll take care of it!
2. Product Questions
What size should I order?
We offer 3 sizes.
Small - 24" x 18"
Regular - 24" x 24"
Large - 24" x 48"
What type of grass?
We use premium Palisade Zoysia Grass, known for its durability and natural comfort.
How do I care for my Pawty Spot?
Caring for your Pawty Spot is simple and really depends on how often you'd like to clean it. It's as easy as leaving it outside for natural cleaning or giving it a quick rinse when needed. The more often you replace the grass, the easier it is to maintain, but ultimately, it's up to you and your pet’s needs! We keep it low-maintenance, so you can focus on what matters most.
Can I get a Pawty Spot in different grass types or textures?
Currently, we offer our Pawty Spot in the natural Palisade Zoysia grass, which is the best for comfort and durability. We focus on delivering the highest quality for your pet, but we are always open to feedback! If you’re looking for something specific, feel free to contact us, and we’ll try our best to accommodate your needs.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes! Installment payment options are available for eligible purchases.
Is my payment information secure?
Absolutely. We use industry-standard encryption to keep your payment details safe.
4. Shipping Questions
How long does shipping take?
Shipping times vary based on your location and chosen method. Check our shipping policy for more details.
Do you offer free shipping?
Yes! Free shipping is available on orders over a certain amount—check our shipping policy for specifics.
Do you ship to P.O. boxes?
Yes, we do! Just ensure your address is accurate to avoid delays.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing contact@pawtyspot.com.
How can I provide feedback?
We’d love to hear from you! Send us a message via our website’s contact page or email contact@pawtyspot.com.
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